The obligation to state the organiser’s responsibility for the proper performance of all travel services included in the package travel contract in accordance with Article 13, the responsibility for any refunds due arising from the termination or alteration of the travel contract, and the obligation to provide assistance to the traveller who is in difficulty are added. If there is a retailer, the traveller contacts the organiser via the retailer to send messages, make requests, or submit complaints about the execution of the package, rather than contacting the organiser directly. The package travel contract must also specify the language in which complaints can be submitted and handled, the physical or email address to which complaints can be sent, and information about alternative dispute resolution (ADR) mechanisms [point g)]. To ensure greater awareness of its important information, it is determined that the form set out in Annex I must be attached to the package travel contract when the contract is concluded (no. 2 A). VII. TRAVELLER’S RIGHT TO TERMINATE THE PACKAGE TRAVEL CONTRACT AND THE RIGHT OF WITHDRAWAL BEFORE THE START OF THE PACKAGE Article 12 (1) reinforces the traveller’s right to cancel the contract at any time before the package begins. This potestative right of the traveller, which can, for example, be exercised the day before departure, is disruptive for the organiser, so the traveller may be required to pay an appropriate and justifiable termination fee. However, the 2026 revision makes such payment conditional on its inclusion in the contract, which represents a significant change from the original text of the NPTD. In the absence of a contractual provision, the organiser’s right to reimbursement is thus precluded, regardless of any high costs they may incur, e.g., neither the airline nor the hotel reimburses reservations made. Detailed adjustments are introduced regarding reasonable standard termination fees, specifying that they can be stipulated “in the form of fixed amounts or percentages of the package price, or by a similar method of calculation”. Paragraph 2 also enshrines the traveller’s right to terminate the package travel contract before the start of the package travel, without paying any termination fee, where it is reasonably foreseeable that the performance of the package travel 17 THE REVISION OF THE NEW PACKAGE TRAVEL DIRECTIVE
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