etc.15 To this date, the most important pieces of legislation in this field are Web Accessibility Directive 2016/2102/EU (containing provisions on the publication of information in accessible formats) and European Accessibility Act 2019/882/EU. Taking into an account a correlation between aging and disabilities, digital accessibility requirements are particularly important for vulnerable categories of international tourists, since travel activity is a primary activity for older retirees. It is therefore essential for them to be able to obtain reliable information from the Internet, which serves as the main source for consuming tourist information.16 Making ICT more accessible and better usable can be done through a combination of three approaches: 1. design for all or universal design which is defined in the UN Convention on the Rights of People with Disabilities as the design of products, environments, programs and services to be usable by all people, to the greatest extent possible, without the need for adaptation or specialized design; 2. assistive technology which is defined by the European standardization organization CEN as a piece of equipment, product system, hardware, software or service that is used to increase, maintain or improve functional capabilities of individuals with disabilities; 3. accessible intelligent environment, which is an environment that is adaptive and adapting to the user (which is typically realized by intelligence in the living space of the user).17 While accessibility is a civil and human right of persons with disabilities, accessible ODR platforms and accessible Practical Handbook/Guide containing information about existing ODR platforms, do not provide benefits only to people with disabilities. Accessibility may be essential for some individuals, but many accessibility design features will be helpful and useful for everyone.18 15 Broderick, A., Ferri, D., International and European Disability Law and Policy, Cambridge University Press, Cambridge, United Kingdom 2019, p. 3-4. 16 See: Trinidad Dominguez Vila et al., (2018). Website accessibility in the tourism industry: an analysis of official national tourism organization websites around the world, DISABILITY & REHABILITATION, Vol. 40, Issue 24, p. 2895, 2903. 17 Timmers, P. (2009). Update on e-inclusion and e-accessibility policy at european level. Journal of Legal Technology Risk Management, 4(1), pp. 26-27. 18 Larson, D. (2019). Digital accessibility and disability accommodations in online dispute resolution: Odr for everyone. Ohio State Journal on Dispute Resolution, 34(3), p. 437.
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