The use of artificial intelligence in the travel and hospitality industry. Civil liability profiles by Caterina del Federico IJTTHL PRE-PRINT

5) Conclusions It has become clear in the preceding pages that the world of tourism is making and will make extensive use of artifcial intelligence systems in the future, changing consumer habits and making the services ofered more agile. The European legislator had the merit of being the frst to issue a legislative proposal on the topic of artifcial intelligence. At the state of the art, we can consider three pillars: the AI act, the Proposal on adapting non-contractual civil liability rules to AI (the AI liability Directive) and the Proposal for defective products (the Product Liability Directive). However, the process still appears to be at an embryonic stage, and most of the legal questions remain unanswered, the few answers still unclear. There also seems to be a lack of coordination, at least on some profles, between the artifcial intelligence proposals and the GDPR. All that remains is to await the next movements of the legislature, hopefully also in feld of tourism. 12

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