International Journal of Tourism, Travel and Hospitality Law disregard the provisions of the Regulation. During the pandemic, carriers even concealed passengers' rights regarding ticket cost reimbursement and imposed vouchers on them since they were unable to provide refunds in monetary form. Although the regulatory framework in this area is designed in dubio pro consumatore, interpreting rights and obligations should consider the fact that the goals of the Regulation are achievable only through the active participation of air carriers. Consequently, the broad interpretation of passengers' rights as a trend, shaped through CJEU's case law, should not be equated with the effective realization of these rights.
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