INTERNATIONAL JOURNAL OF TOURISM, TRAVEL AND HOSPITALITY LAW Paris, he would arrange a flight to Stockholm. The travelers claimed that they on several occasions had tried to get the organiser’s help in Paris but did not get any help. The travelers therefore paid for accommodation in Paris and arranged their own flight home. ARN considered that it was clear that the organiser did not intend to complete the trip. The travelers were therefore considered entitled to a reasonable price deduction for the days that the travelers did not receive at the destination as well as compensation for the costs of the excursions that the traveler did not receive. ARN further found that the organizer had a responsibility to arrange a return trip to the place of departure, but that they only arranged a flight to Paris. The traveler was therefore entitled to compensation for the airline tickets they had purchased from Paris to Stockholm themselves. 2.4 Assistance to travelers in difficulty An organizer has a responsibility to provide assistance to travelers who suffers difficulties, regardless of the nature and cause of the difficulties10. According to this provision travelers who have been stranded at destinations are entitled to assistance from the organiser, for example help to get in touch with the Swedish embassy, health care or local authorities and to find a new transport home. The provisions of the PTA and the law are quite clear and does not leave much room for interpretation. Overall, the Swedish organisers seem to have fulfilled their obligations in this aspect and to my knowledge there are only a few cases on regarding this matter at ARN. 3. TRAVEL GUARANTEES ACT The first Travel Guarantee Act was introduced in Sweden in the late 1960s. The Travel Guarantee Act in force at the time of implementation of the PTD was adopted in 1972. According to this act, a traveler who purchased a package that was canceled or not completed was entitled to compensation from the travel guarantee provided by the organiser. The traveler was entitled to compensation regardless of the cause of the cancelled package. Thus, according to this act travelers have previously been able to receive compensation from the travel guarantee for trips canceled due to war situations (for example Egypt 2012), the ash cloud in 2010, bad weather or airline failure. With the introduction of the 10 PTA Chapter 4 section 12, which implement Article 16 of the PTD.
RkJQdWJsaXNoZXIy MTE4NzM5Nw==