MODERNISATION OF INFORMATION REQUIREMENTS FOR CONSUMERS which, in various ways, take part in e-transactions involving tourism services. This is confirmed by the statistical data on very intensive development of e-commerce in the sector of tourism. In 2019 (the year before the COVID- -19 pandemic), online purchasing of travel and holiday accommodation ranked second among the most popular categories of goods and services purchased online in the EU (after clothes and sports commodities). Travel and holiday accommodations were ordered by 54 % of all online shoppers.11 The most frequent buyers of travel and holiday accommodation were people aged between 25-54 (57 %).12 In the last few years, we have witnessed an intensive development of short stay accommodations via collaborative or sharing economy platforms. More and more frequently, short-term rentals of private residencies, apartments or houses are booked through platforms. New models of tourism services are developed where not traders but private natural persons take part (consumers, C2C). The EU rules on the protection of consumers in B2C contractual relationships cannot always apply to these new models of tourism services. In 2019, tourists spent more than 554 million nights in accommodations booked via collaborative economy platforms (15.8% more than in 2018). On an average day, around 1.4 million guests spent more than 512 million nights in beds booked via collaborative economy platforms.13 11 Of the total number of EU Internet users in 2019, 71% of EU Internet users ordered goods and services online, see Digital Economy and Society Index (DESI) 2020, Use of Internet services, point 5 e-Commerce – categories of goods and services 12 See Digital Economy and Society Index (DESI) 2020, Use of Internet services, point 6 e-Commerce – categories of goods and services. 13 In 2019, the share of short-stay accommodation in the total number of nights spent in tourist accommodation in the EU amounted to 23 %. Eurostat: Tourism statistics – annual results for the accommodation sector
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