• minimum and accurate information to be provided to passengers in an accessible format and in a timely manner to passengers; • passengers’ rights in the event of disruption, in particular in the context of a missed connection between different transport modes; • non-discrimination against, and assistance for, persons with disabilities and persons with reduced mobility; • the definition and monitoring of service quality standards; • the handling of complaints; • general rules on enforcement.72 With regard to passenger rights in case of a disruption of the journey because of a missed connection, the poposed regulation distinguishes between • a (single) contract for a multimodal journey containing successive transport services operated by one or more carriers (‘single multimodal contract’);73 • a ticket (or tickets) for a multimodal journey representing separate transport contracts combined by a carrier or intermediary on its own initiative, and purchased by a single payment by the passenger (‘combined multimodal ticket’);74 and • tickets for a multimodal journey representing separate transport contracts offered together by a carrier or intermediary, and purchased by separate payments by the passenger (‘separate multimodal tickets’).75 3.1. Single Multimodal Contract Where a passengers misses a connection of a subsequent transport service during a multimodal journey, concluded under a single multimodal contract, or is reasonably to be expected that they will miss a connection due to a delay or cancellation of a preceding transport service under that same contract, the contracting carrier shall immediately offer the passenger the choice between reimbursement of the full cost of the ticket, and when relevant, a return service to the first point of departure at the earliest opportunity, continuation or re-routing, under comparable transport conditions, to the final destination at the earliest opportunity or at a later date at the passenger’s 72 Article 1 CP 2023 MMJ. 73 Article 3(7) CP 2023 MMJ. 74 Article 3(8) CP 2023 MMJ. 75 Article 3(9) CP 2023 MMJ. 18 MICHAEL WUKOSCHITZ
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